We aim to build the highest quality and most durable products, so you can enjoy your SwissLuxe mattress for years to come. Our promise is backed by our SwissLuxe Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry.
We’re confident in the quality, design and craftsmanship of our products, so all SwissLuxe products are warrantied against manufacturing defects in workmanship and material as outlined in the warranty brochure you received with your mattress or mattress set.
NON-SWISSLUXE ITEMS
It is important to know that SwissLuxe ONLY has the ability to handle returns and warranties for SwissLuxe orders.
Your mattress warranty is likely covered by the retailer directly. Most retail partners will handle their own warranties. If your retailer has closed, or you’ve moved out of their service area, reach out to us directly at either 888-888-8888 or via email at warranty@swissluxe.com. We will need verification in order to determine if we can provide further assistance.
Any non-mattress items may be covered by the manufacturer directly. The process will differ depending on the product type. Please reference the chart below for contact information.
SWISSLUXE ITEMS
Having an issue with a product? Here’s what to do.
Our mattresses are crafted to live a long life helping you wake up better, which is why we offer limited warranties on our products. For example, our mattresses have a 10-year limited warranty. This covers a number of things such as compressions deeper than 3/4″ for smooth top mattresses, compressions deeper than 1 1/2″ for quilted mattresses, sagging, flaws in the foam causing it to split or crack, as well as cover defects, such as unraveled stitching.
If you’re experiencing one of these issues, we’re here to help! Use the following tips and instructions to process a warranty claim on your mattress.
Skip to the bottom of this article for quick info on how to request a warranty claim on another Serta.com product.
First, here are some things to check.
- Check your foundation. If you’re having a mattress issue, we’ve found that unevenness or sagging can occur when the frame or foundation you’re using isn’t supporting the mattress properly.
- Rotate your mattress. It’s completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks-in appropriately on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.
Okay, checked those things. Now what?